Below you will find the list of the most frequently asked questions. You may landed on this page by through the footer link or we redirect you to this page. If we proposed you to look at this page it is because you will get the answer you looking for. Questions are grouped by category for an easy navigation.
Orders take ~24h-48h to be prepared and ready to be ship.
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Once the order has been processed and ready for shipment an email will be send to you including the tracking# of your order if the shipping service includes one.
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If unexpected delays are expected you will receive an email notification from us with subject "Intuitive Hair Orders Need you Attention" with instruction inside it. Most likely it will be to confirm a shipping address.
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We answer question on a regular basis, please expect a minimum of 24h prior to receive an asnwer from us. Typical cycle time to receive an accurate answer will be between 24h-72h. For Western customers, please consider that our office is based into the "North America Eastern Time" time zone.
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Yes we combine shipping or every item quantity and/or different item. You get an instant shipping quote based on your Country and Province or State during the checkout process.
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All shipment to Canada include a tracking#. For USA customers, the expedited parcel includes a tracking#, for items that weight less than 1kg we offer generally the AIR parcel which doesn't include a tracking# but it is cheaper, fast and reliable.
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All our orders can be track on Canada Post website or for shipment to USA you can also use USPS website. Both site will work with your tracking#, USPS will be more accurate.
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Please allow 24-72h prior to see any update after receiving the tracking# information, we ship Monday, Wednesday and Friday.
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All our orders are processed and shipped from our warehouse located in Quebec, Canada.
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There is no local pickup on all orders placed on Intuitive Hair site. All items are shipped using Canada Post / USPS.
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All items are shipped from Quebec, Canada. Here are some typical transit time for reference only in business days: Ontario (3-5 days), Quebec (3-5 days), Alberta (4-7 days), British Columbia (5-8 days), NewFoundland (7-10 days), Nunavut (10-15 days). Within USA, transit time will be longer for West Coast (6-15 days) and East Coast will be (4-12 days).
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All orders are processed within 24h-72h maximum. If you have a serious doubt that your order did not go through you can contact us.
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All orders in USA will be deliver by USPS. If you request us to ship to your company, please put the company name and your name in attention.
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At this point in time our store are open for Canada and USA only.
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You normally answer this question better than us. You must be aware of your maximum importation exemption. The shipping service doesn't include tax and duty. Please check your country importation rules prior placing your order if this is a new process for you.
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We don't do false declaration.
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Our default shipping option Expedited Parcel is the best service for the value. Order to destination to AB or BC will get more benefit by shrinking the shipping time from ~7 business days to 4 business days. While order to QC or ON won't really save more than 1 day.
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Our prices are always set to the lowest for this reason we don't accept any offer.
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We combine shipping on all orders but we can't discount the product itself on small volume orders.
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Sales tax applies to all purchase on our Intuitive Hair store. Harmonized provinces the HST applies all others provinces the GST only applies. Shipping tax rate will be displayed during the checkout process.
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No Canadian sales tax applies to any shipment outside Canada. Nevertheless your own country might applies tax if you exceed the limit define by your Country regulations.
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When a business reach a certain amount of sales per year it is mandatory to register to the government to collect tax. Our business reach this point. This is why we properly provide an invoice with each of our sales.
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All taxes and duties are the customer responsabilities. Please check with regulations in your own Country to verify if tax and duty will apply.
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For sanitary reason we don't accept any return on hair brush or shampoo (liquid) type of products. Nevertheless we provide a warranty that the product we arrive in proper condition (undamaged).
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Here is the detailed return policy on electrical devices. There is a policy for Canadian customers and International customers (outside Canada). It is mandatory to contact us prior returning any items.
The first step is to identify your paperwork and check the date of purchase. Compare if it applies to our return policy. If you are eligible for a return. Please contact us describing the issue with the paperwork reference. If the product fails out of the box, do not hesitate to contact us upfront, we get back to you within 24h-72h.
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The straight answer is : YES. Please keep original packaging and paperwork for the time of the warranty. Throwing away this material will void the warranty with us.
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Refer to our return policy. We guaranteed 100% customer satisfaction within 30 days after purchase on electrical devices. Please allow us the time to answer your concern prior to take other actions. Please give us ~24h-72h prior to provide an accurate answer. If the product is not defective the buyer has to assume shipping cost to return the item and there is no refund on shipping (consumed service).
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We sell only professional hair products. They are all authentic products, same that you will find in hair salon.
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Please notify us without any delay. Even if we take all the attention to provide an accurate description we are not exempt to do typo/mistake and we will be pleased to fix it in a timely manner.
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Beauty products tend to renew their image on a very regular basis which is make difficult to maintain proper images. If this create a major concern to you, please let us know and we will fix the situation and obviously the listing.
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As an online customer, your primary responsabilities is to provide us an accurate shipping address and take care to stop at post office when the item show. We can't ship a second time without avoiding any shipping fees at your end.
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